Paytm Payments Bank appoints Surinder Chawla as MD, CEO

Paytm Payments Bank appoints Surinder Chawla as MD, CEO Surinder Chawla who is a well-experienced banker will lead the bank with an aim to disrupt the payment industry in India.

Paytm Payments Bank, an initiative of Paytm, has appointed Surinder Chawla as its Chief Executive Officer (CEO). He will be responsible for leading the strategic direction, growth, partnerships, and operations of the bank. Besides this role, Surinder Chawla will also be responsible for ensuring that customer satisfaction is at the core of all business decisions made by the organization.”The company’s new appointee is an alumnus of NUJS, Pune, and has also worked with Tata Capital, Ltd. in past roles.

In a bid to expand its reach, the company has appointed Surinder Chawla as Managing Director and CEO. He will replace Anupam Gupta, who retired on August 31.

In his new role, he will be tasked with scaling the business to become a major player in India’s digital payments landscape. He will report to Vijay Shekhar Sharma, CEO of Paytm Foundation as well as the group companies. He will lead the company and focus on ensuring that it delivers on its expansion plans including increasing customer acquisition, merchant acquisition, and usage.

Paytm Payments Bank (PMB), a digital payments bank and a part of Paytm Group, today announced the appointment of Surinder Chawla as its new MD and CEO. As the country’s second-largest online marketplace, with over 200 million customers across India, Paytm is focused on expanding its reach and increasing customer engagement. With proven expertise in building multi-channel businesses across payments, commerce, and financial services, Surinder leads the team to drive growth through channel partnerships, innovation, and technology for all its businesses.

The bank offers users free money transfers, micro-loans, and 24/7 customer care services. The bank is also an online marketplace for financial services and utilities through its Paytm Money Card, SME loans, and business deposits.

Paytm Payments Bank will provide digital payments and life insurance services to a large group of customers including merchants, small businesses, and consumers through mobile devices. The company is a wholly-owned subsidiary of One97 Communications.

The appointment of Surinder Chawla as the Chief Executive officer and Managing Director (MD) of Paytm Payments Bank Ltd came as a surprise. He is known in banking circles for his expertise in consumer lending, which has grown by leaps and bounds under his leadership at IndusInd Bank Limited. He was selected through an extremely competitive recruitment process among six candidates, where amongst all of them, only he was interviewed by Mr. Vijay Shekhar Sharma who had announced his name as the next chief executive officer of Paytm.

Paytm Payments Bank Limited is India’s largest digital payments bank, working towards achieving financial inclusion for every Indian.

Paytm payment Bank, a digital payments bank has appointed Surinder Chawla as MD and CEO. He will report to Mr. Vijay Shekhar Sharma, Founder & CEO, of Paytm.

The digital payments bank (D-Payment Bank) has appointed Surinder Chawla as its new MD and CEO. The company is a formal subsidiary of e-commerce firm Paytm and provides financial services under the brand name of Paytm Payments Bank.” The move comes after weeks of speculation about the right person for the CEO’s chair.

Paytm payments Bank, a vision for a cashless economy, announced that it has appointed Mr. Surinder Chawla as its Managing Director and Chief Executive Officer (MD, CEO). The announcement was made in New Delhi. Mr. Chawla will be responsible for all business operations at Paytm Payments Bank as well as drive the development of the organization in line with its vision.

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